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Privacy and Cookies Policy

AERO.ID Brasil Tecnologias e Serviços
Last Update: January 2026

1. Introduction

AERO.ID is committed to protecting your privacy and ensuring the appropriate processing of your personal data. This Privacy and Cookies Policy describes how we collect, use, store, and protect your information when you interact with our website, products, and services. This policy complies with the Brazilian General Data Protection Law (Law No. 13,709/2018 – LGPD) and other applicable data protection legislation.

2. Who We Are

  • Corporate Name: AERO.ID Brasil Tecnologias e Serviços

  • Website: https://www.aeroid.com.br

  • Primary Activity: Development and commercialization of Remotely Piloted Aircraft (drones) and their systems for professional, civil, and defense applications.

3. Personal Data Collected

3.1. Information provided directly by you

When you interact with our website or request information about our products and services, we may collect:

  • Identification data: full name, CPF/CNPJ (Brazilian Taxpayer Identification Numbers)

  • Contact details: email address, phone number, physical address

  • Professional data: job title, company, industry sector

  • Communication data: messages sent through contact forms

  • Commercial data: information regarding interest in specific products (e.g., MQ-18 ARGUS), operational needs, requested quotes

3.2. Information collected automatically

During your navigation on our website, we automatically collect:

  • Browsing data: IP address, browser type, pages visited, duration of visit, referral source

  • Device data: device type, operating system, screen resolution

  • Cookies and similar technologies: as described in the specific section of this policy

4. Purposes of Data Processing

We use your personal data for the following purposes:

4.1. Performance of contracts and services

  • Processing of price quotes and commercial proposals

  • Provision of technical support and after-sales assistance

  • Management of sales, leasing, or service provision agreements

  • Operator training and qualification programs

  • Preventive and corrective maintenance plans

4.2. Communication

  • Responding to inquiries and contact requests

  • Sending technical information about products and solutions

  • Communicating firmware updates, software, and upgrades

  • Newsletters and marketing communications (subject to consent)

4.3. Improvement of products and services

  • Analyzing navigation to enhance user experience

  • Satisfaction surveys and product feedback

  • Development of new customized solutions

4.4. Compliance with legal obligations

  • Meeting requests from competent authorities

  • Compliance with tax, accounting, and aviation sector regulatory obligations

5. Legal Basis for Data Processing

The processing of personal data by AERO.ID is grounded on the following legal bases provided for under the LGPD:

  • Consent: when you expressly authorize processing for specific purposes

  • Performance of a contract: for the fulfillment of contractual obligations

  • Legitimate interest: for marketing activities and service improvement

  • Compliance with a legal obligation: when required by law or regulation

6. Data Sharing

AERO.ID does not sell, rent, or trade your personal data. We may share your information only in the following situations:

6.1. Commercial partners and service providers

  • Technological infrastructure companies (hosting, cloud computing)

  • Email marketing platforms (subject to consent)

  • Financial institutions for payment processing

  • Partner companies involved in the execution of specific projects

6.2. Authorities and legal requests

  • When required by law, court order, or request from competent authorities

  • For the protection of AERO.ID’s rights in judicial or administrative proceedings

All partners and service providers are carefully selected and contractually bound to protect your personal data in compliance with the LGPD.

7. International Data Transfer

Some of the service providers we use may be located outside Brazil. In such cases, we ensure that:

  • The transfer meets the requirements of the LGPD

  • Adequate contractual data protection safeguards are in place

  • The destination country offers an adequate level of data protection

8. Cookie Policy

8.1. What are cookies?

Cookies are small text files stored on your device when you visit our website. They allow the website to recognize your device and improve your browsing experience.

8.2. Types of cookies we use

  • Essential (necessary) cookies: Enable basic website navigation and cannot be deactivated without impairing essential functionalities.

  • Performance and analytics cookies: Collect information on how visitors use the website to help improve functionality and user experience (e.g., Google Analytics).

  • Functionality cookies: Allow the website to remember your preferences and enhance personalization.

  • Marketing cookies (subject to consent): Track your browsing to display relevant advertisements in targeted campaigns.

8.3. Cookie management

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the website's functionality.

How to disable cookies:

  • Chrome: Settings > Privacy and security > Cookies

  • Firefox: Preferences > Privacy & Security

  • Safari: Preferences > Privacy

  • Edge: Settings > Privacy, search, and services

8.4. Similar technologies

In addition to cookies, we may use:

  • Web beacons: small images that monitor interaction with emails and pages

  • Local storage: local storage of user preferences

  • Tracking pixels: for marketing campaign analysis

9. Data Security

AERO.ID implements appropriate technical and organizational measures to protect your personal data against unauthorized access, destruction, loss, alteration, or disclosure:

  • Encryption of sensitive data (SSL/TLS)

  • Restricted access controls to personal data

  • System monitoring and threat detection

  • Regular employee training on data protection

  • Regular backups and disaster recovery procedures

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, considering:

  • Active customer data: for the duration of the contract and for the period required by legal obligations

  • Prospect data: until you request deletion or for up to 2 years following the last contact

  • Browsing data: according to cookie settings (generally up to 24 months)

  • Legal obligations: for the term determined by applicable legislation (tax, labor, etc.)

Upon expiration of the retention period, your data will be securely deleted or anonymized.

11. Your Rights

In accordance with the LGPD, you have the following rights regarding your personal data:

  • Confirmation and access: to know whether we process your data and to access such information

  • Rectification: to request the correction of incomplete, inaccurate, or outdated data

  • Anonymization, blocking, or erasure: of unnecessary data or data processed in non-compliance

  • Portability: to receive your data in a structured and interoperable format

  • Deletion / Erasure: to request the deletion of data processed based on consent

  • Information on sharing: to know with whom we share your data

  • Information on the possibility of withholding consent: and the consequences of refusal

  • Revocation of consent: at any time, upon express notice

To exercise your rights, please contact us through the channels indicated in Section 14.

12. Minors' Data

Our website and services are directed at professionals and businesses. We do not intentionally collect data from individuals under 18 years of age without the consent of parents or legal guardians. Should we identify the inadvertent collection of data from minors, we will proceed with immediate deletion.

13. Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, applicable legislation, or improvements in our processes. The date of the last update will always be indicated at the beginning of the document.

We recommend that you review this policy regularly. Significant changes will be prominently communicated on our website or via email, where appropriate.

14. Data Protection Officer (DPO)

For matters related to personal data protection, the exercise of rights, or clarifications regarding this policy, please contact our Data Protection Officer:

15. Supervisory Authority

You have the right to lodge a complaint with the National Data Protection Authority (ANPD) if you consider that the processing of your personal data does not comply with the legislation:

  • ANPD – Autoridade Nacional de Proteção de Dados

  • Website: https://www.gov.br/anpd/

  • Address: SIA Trecho 3, Lote 1755, Bloco E, Térreo – Brasília/DF – CEP: 71.200-032

16. Consent

By using our website and services, you declare that you have read, understood, and agreed to the terms of this Privacy and Cookies Policy.

For activities requiring specific consent (such as direct marketing), we will request your express authorization through clear and prominent mechanisms.

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